What payment methods do you accept?
At the Penrite Merchandise Store we accept the following payment options:
Visa, Mastercard & Paypal
Please note that all orders not from Australia must be paid for by PayPal. If you place your order with a credit card, your order will be cancelled and refunded.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
Please note that this option is only valid for addresses within the same country.
How do I checkout?
Our simple checkout process is designed to help you complete your order and finalise your online shopping visit quickly and easily.
If you have already registered your e-mail address with the Penrite Merchandise Store, or created an account at our online store before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account.
Having an account will give you access to handy features such as the address book and your personal order history.
The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically.
If you have stored an address during previous checkouts, you can also use the address book to select this address.
Next up is the payment information.
You can either choose to pay with credit card or PayPal.
Once you have entered all your data on this page and clicked continue, money will only be transferred from your card once you confirm your order on the next page.
Please note that to ensure the safety of your data, your debit or credit card data will not be stored on our systems.
When you have completed your payment information you will enter a screen with your Penrite Merchandise Store order overview.
Please check all the information on this page, since this is your last chance to correct it.
After hitting “Confirm Order”, your order will be processed and sent to the warehouse.
From this point on, if you have registered with the Penrite Merchandise Store, you can track your order in your account.
What do I do if my question isn’t covered here?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team t firstname.lastname@example.org or call 1300 736 748 and let the advisor know the details of your order and / or about your open question.
Our online shop customer service team is available Monday through Friday from 9a.m. to 5p.m. (AEST) and are happy to assist you.