Account FAQ’s

Why should I sign up for an account?

Do you want to get exclusive access to top products at special prices? News and offers about Penrite Oil? The ability to review past merchandise purchases in Order history? If the answer is yes, you should sign up now!

What if I forget my account password?

If you have forgotten your account password, please click on Sign In and then on the “Forgotten password” link and we will email you a new one straight away.

I am a Penrite Trade Customer can I order Merchandise online and use my Trade account?

Yes, you must log in using the same email you use to access the Penrite Online Ordering portal. If this is the first time you have used the Merchandise store you may have to re-set your password. Follow the Forgotten password instructions above.

Once you have added all the items you require make sure you choose “Trade Order” in the payment options.

Do I need to register in order to buy merchandise online?

Registration is not required. You can always place an order at the Penrite Merchandise Store as a guest. At the same time - if you plan to make regular purchases through our site then we recommend that you register. This will save you time when re-ordering at the Penrite Merchandise Store.

What do I do if my question isn’t covered here?

If you cannot find the answer to your question here, we recommend you to call our Merchandise store customer service team at or call 1300 736 748 and let the advisor know the details of your order and / or about your open question.

Our Merchandise store customer service team is available Monday through Friday from 9a.m. to 5p.m. (AEST) and are happy to assist you.